Whilst you’re subscribed, we keep
your cases, the updates you add and the reports we send you, so you can pick up where you left off.
Each time you ask for a fresh
report, the AI service we use reads your case as it now stands — including
everything you’ve added since.
If you cancel, you can keep
using the service until the end of the period you’ve paid for. On that date we permanently delete your cases, the reports we’ve saved for you and
your report history. If your membership ends early — because we refund it, it’s
cancelled with immediate effect, or a payment can’t be taken — we keep them for 7 days so you
can download a copy or rejoin, then delete them. Reports we’ve emailed you stay in your inbox. If you close a case,
we delete it 30 days later unless you reopen it.
If you change your mind about us
keeping them, you can withdraw this permission at any time, and it’s as easy as
giving it. Withdrawing means we delete your cases
straight away — and because we can’t keep a case without your permission, it also
ends the subscription. Cancelling and withdrawing are different: cancelling stops the
payments and we delete your cases when your paid period ends; withdrawing deletes them now.
You can download a copy of your case at any time.